Logistics Policy

Last Updated: September 1, 2026

Thank you for shopping at blmax.shop, operated by NÆSHEIM OUTDOOR.

We make reasonable efforts to ensure that customer orders are processed safely, efficiently, and delivered within the estimated timeframe. This Logistics Policy explains our order processing, shipping, tracking, delivery, and shipment-related procedures.

1. Delivery Countries

We currently offer delivery to the following countries:

• Germany

• Austria

• Italy

• Spain

• Portugal

• Poland

• Czech Republic

• Slovakia

• Slovenia

• Croatia

• Romania

• Bulgaria

• Greece

• Estonia

• Latvia

• Lithuania

Most eligible orders include applicable standard shipping charges.

Under normal circumstances, customers will not be required to pay an additional standard shipping fee.

Availability of delivery services may vary depending on the destination, warehouse availability, local courier coverage, and other logistics conditions.

2. Shipping Methods

We work with established courier and logistics providers to deliver customer orders.

Shipping Method: Free Standard Shipping
Shipping Cost: Free for eligible orders
Logistics Partners: UPS, FedEx, or other suitable logistics providers depending on the destination and service availability.

The carrier selected for an individual order may depend on factors including:

• Delivery country

• Warehouse location

• Package size and weight

• Courier availability

• Local delivery conditions

• Operational requirements

We may use different logistics providers where reasonably necessary to provide suitable delivery service.

3. Order Processing

After your order and payment have been successfully confirmed, orders are generally processed and prepared for shipment within 3–5 business days.

Please note:

• Orders placed on weekends or public holidays will generally begin processing on the next applicable business day.

• Normal warehouse processing takes place Monday through Friday, excluding applicable public holidays.

• Processing times may occasionally be extended during periods of unusually high order volume, major promotions, inventory adjustments, or other operational circumstances.

Once your order has been dispatched, tracking information will normally be provided where available.

4. Estimated Delivery Time

Our standard estimated delivery timeframe is:

Order Processing: 3–5 business days
Transportation: 4–10 business days
Estimated Total Delivery Time: approximately 7–15 business days

Actual delivery times may vary depending on factors including:

• Delivery destination

• Local courier operations

• Public holidays

• Weather conditions

• Customs procedures

• Transportation disruptions

• Seasonal shipping volumes

• Other circumstances outside our reasonable control

We will make reasonable efforts to ensure that your order is processed and delivered as efficiently as possible.

Nothing in this Logistics Policy limits mandatory delivery rights that may apply under applicable consumer protection law.

5. Order Tracking

Once your order has been shipped, you will normally receive an email containing your tracking number and available shipment information.

Please note:

• Tracking information may take approximately 24–72 hours after dispatch to appear or update in the carrier's tracking system.

• Tracking updates may take longer during weekends, public holidays, or periods of high shipping volume.

• Some local or last-mile delivery partners may update shipment information less frequently.

• A temporary lack of tracking updates does not necessarily mean that the shipment has stopped moving.

If your tracking information has not updated for an extended period or you are unable to determine the status of your shipment, please contact our Customer Service team.

We will review the available shipment information and assist you where reasonably possible.

6. Delivery Delays

Although we aim to deliver orders within the estimated timeframe, occasional delays may occur due to circumstances outside our reasonable control.

These circumstances may include:

• Severe or unfavorable weather conditions

• Natural disasters

• Increased courier or seasonal shipping volumes

• Transportation or air freight restrictions

• Customs inspections or clearance procedures

• Carrier or logistics disruptions

• Public holidays

• Local delivery interruptions

• Force majeure events

• Other circumstances beyond our reasonable control

If your order has not arrived within the expected delivery period, please contact our Customer Service team.

We will help review the shipment status and, where appropriate, contact the relevant logistics provider for additional information.

7. Changing or Cancelling an Order

Before Shipment

If your order has not yet been shipped, please contact us as soon as possible if you would like to:

• Request cancellation of the order

• Correct or change the delivery address

• Modify certain order information

We will make reasonable efforts to accommodate your request.

However, orders may enter processing shortly after confirmation, so we cannot guarantee that changes or cancellations will always be possible.

After Shipment

Once an order has been dispatched, we generally cannot:

• Cancel the shipment

• Change the delivery address

• Modify the contents of the order

• Stop the delivery process

If a package is refused by the recipient or cannot be delivered and is subsequently returned, any applicable refund will be handled in accordance with our Returns & Refund Policy.

Where permitted by applicable law and relevant to the circumstances, actual costs associated with unsuccessful delivery, return transportation, or reshipping may be taken into account.

Please carefully review your name, delivery address, postal code, telephone number, and other delivery information before submitting your order.

8. Incorrect or Incomplete Delivery Information

Customers are responsible for providing complete and accurate shipping and contact information when placing an order.

If an order cannot be delivered because the information provided during checkout is incorrect or incomplete, please contact us as soon as possible.

We will make reasonable efforts to assist you. However, once a package has been dispatched, we may not be able to change the delivery information.

Where permitted by applicable law, additional delivery or reshipping costs resulting from incorrect customer-provided information may be the responsibility of the customer.

9. Taxes, Customs and Additional Fees

Most shipments are intended to be delivered without unexpected additional standard shipping charges under normal circumstances.

However, depending on the destination, applicable regulations, and the circumstances of the shipment, local customs authorities or other authorities may impose:

• Import duties

• VAT

• Customs clearance charges

• Administrative charges

• Other applicable taxes or fees

Where such charges are imposed directly by local authorities and are not included in the amount collected during checkout, they may be the responsibility of the recipient, subject to applicable law.

Customs procedures, import rules, and related charges are determined by the relevant authorities and may vary by destination.

For specific information regarding possible import requirements or charges, customers may contact the appropriate customs authority in their destination country.

10. Lost Shipments

If your tracking information indicates that a package may have been lost, or if the shipment has not arrived within a reasonable period after the expected delivery timeframe, please contact our Customer Service team.

Please provide your order number and any relevant tracking information.

We will review the available shipment details and, where appropriate, contact the relevant carrier or logistics provider to investigate the shipment.

Where a shipment is confirmed as lost, we will provide an appropriate solution in accordance with our applicable policies and mandatory consumer protection requirements.

11. Damaged Shipments

If your package arrives with visible shipping damage or if the product appears to have been damaged during transportation, please contact our Customer Service team as soon as reasonably possible.

When contacting us, please provide:

• Your order number

• A description of the damage

• Clear photographs of the package

• Clear photographs of the affected product where applicable

This information may help us review the issue and, where appropriate, communicate with the relevant carrier.

Depending on the circumstances, an eligible damaged shipment may be handled in accordance with our Returns & Refund Policy.

12. Unsuccessful Delivery and Returned Packages

A shipment may be returned to us if delivery cannot be completed for reasons including:

• Incorrect or incomplete delivery information

• The recipient is repeatedly unavailable

• The package is refused

• The package is not collected within the carrier's required period

• Other delivery-related circumstances

If a package is returned, please contact our Customer Service team for assistance.

Depending on the circumstances, we may arrange reshipment or process an applicable refund in accordance with our Returns & Refund Policy and applicable law.

Where legally permitted, additional costs resulting directly from incorrect customer-provided delivery information or an avoidable unsuccessful delivery may apply.

13. Contact Us

If you have questions regarding order processing, shipping, tracking, delivery, or a shipment-related issue, please contact us:

NÆSHEIM OUTDOOR
Organisation Number: 936 973 302

Business Address:
Folke Bernadottes vei 6
0862 OSLO
Norway

Website: blmax.shop
Customer Service Email: dreuittloder114@gmail.com

When contacting us regarding an existing shipment, please include your order number and tracking number, if available, so that we can assist you more efficiently.

We will review your inquiry and respond as promptly as reasonably possible.